FREQUENTLY ASKED QUESTIONS

How quickly do you ship?

We aim to ship orders within 3 working days of purchase (excluding weekends and holidays) and ship in order of receipt. It usually takes between three and ten days for your order to arrive, however, some delays might occur in case of holidays and other non-working days.

Yes, please contact us for prices and options available. In addition, please note this to the comments section of your order and we will contact you with the options available. Please be aware that there will be an additional cost for faster shipping services.

We ship to anywhere in the World and our prices are in three zones.

1. US where we are based
2. European Union
3. The Rest of the World.
If your country is not in the US or the EU, you will need to select Rest of the World at the checkout.

Paypal

When setting up our website we chose PayPal as our primary method of taking payment.

Credit card

When you go through to our PayPal page you can also pay using a Credit or Debit card without having to register with PayPal. When you go through to PayPal payment gateway, you will see an option to ‘Continue’ without registering, click on this add your card and address details and that’s it.

RETURNS BY POST

You can return goods to us via the Post Office to:

Incognito Solutions, Inc
PO Box 48 Des Plaines,
IL 60016

USA

The parcel should contain:

  • The item(s) you purchased that you wish to return in their original condition.
  • Your original order number with your details, clearly stating which item(s) you are returning and the reasons why you are returning the goods.

You will need to pay for the postage but we will refund the delivery charge if we have made an error in our despatch or if the item received is faulty or unfit for purpose, unless you have decided to keep part of the received order.

We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting. If you need advice on returning by post, please contact us through our contact us form, or via email at contact@incognito.solutions.

REFUNDS

We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unused and complete with all labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

Goods must be returned and be in the condition that they were purchased.

If you return items bought as part of a discount offer you will be refunded the full price of the item less any discount given in the offer.

Our refunds policy is in addition to your statutory rights.

STATUTORY RIGHTS:

Because you are a consumer, we are under a legal duty to supply goods that are in conformity with this contract. As a consumer, you have legal rights in relation to the goods that are faulty or not as described.

These legal rights are not affected by your right of return and refund in this consumer right of return and refund policy pursuant to the Regulations or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.